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SAP C_TS470_2412 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.
Topic 2	Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.
Topic 3	Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.
Topic 4	Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.

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SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q13-Q18):

NEW QUESTION # 13
When creating a reservation in a service order, which storage location can be used? Note: There are 2 correct answers to this question.

A. The storage location that is assigned to the work center of the service order
B. The storage location that is assigned to the service organization of the service order
C. The storage location that is assigned to the service employee of the service order
D. The storage location that is assigned to the sales organization of the service order

Answer: A,B

Explanation:
Areservationin a service order reserves materials (e.g., spare parts) from a storage location. The correct answers areAandC. Let's explore this in detail.
Reservation Process:
When a service order includes materials (e.g., via a BOM or manual entry), the system creates a reservation (movement type 261) specifying the storage location.
* Storage location assigned to the service organization (A):The service organization (defined in org management) can be linked to a default storage location in customizing (e.g., SPRO # Service # Organizational Data). This location is proposed for reservations, reflecting where the service team typically sources parts.
* Storage location assigned to the work center (C):The work center (e.g., "Repair Shop") executing the order can have a storage location assigned in its master data (transaction IR02). This ensures parts are reserved from the work center's designated stock.
Why Not the Others?
* Sales organization (B):Sales orgs handle commercial aspects, not physical stock locations for service execution.
* Service employee (D):Employees don't have storage locations assigned; they're linked to work centers or org units.
Example:
Service order for Plant 1000, service org "SERV1" (storage loc. "0001"), work center "WC01" (storage loc.
"0002"). Reservation can use "0001" or "0002" based on configuration.
"Reservations in service orders can use storage locations assigned to the service organization or work center."

NEW QUESTION # 14
Which business process requires serial numbers?

A. Tracking the warranty of a technical object
B. Installing and dismantling pieces of equipment
C. Tracking material items as pieces of equipment
D. Creating a service order for an on-site service process

Answer: C

Explanation:
Serial numbers in SAP S/4HANA Cloud Private Edition, Service are used to uniquely identify individual items, particularly in equipment and material tracking:
* Tracking material items as pieces of equipment: This process requires serial numbers to monitor specific material items (e.g., spare parts or assets) as equipment throughout their lifecycle, including repairs or replacements. This is common in in-house repair or field service scenarios where serialized items are managed.
* Installing and dismantling pieces of equipment: While equipment may have serial numbers, the process itself doesn't inherently require them unless specified.
* Creating a service order for an on-site service process: Serial numbers may be referenced but are not a requirement for the process.
* Tracking the warranty of a technical object: Warranties can be tracked without serial numbers, though they may be used optionally.This aligns with SAP's equipment management and logistics integration."Serial numbers are required to track material items as pieces of equipment in service and repair processes." (SAP Help Portal, Equipment Management).

NEW QUESTION # 15
Why would you maintain price agreements in a service contract?

A. To automatically adjust the service order prices
B. To select the price agreements in the service order
C. To define the monthly contract price
D. To define the yearly contract price

Answer: A

Explanation:
In SAP S/4HANA Cloud Private Edition, Service,price agreementsin a service contract define specific pricing conditions (e.g., discounts, fixed rates) for services or spare parts. The primary purpose isto automatically adjust the service order prices(Option D).
When a service order is created and linked to a service contract, the system applies the price agreements from the contract to the order's items, ensuring consistent and contract-specific pricing without manual intervention. This automation enhances efficiency and accuracy in billing.
* A and B:Defining yearly or monthly prices might be part of the contract's billing plan, not the purpose of price agreements specifically.
* C:Price agreements are not "selected" in the service order; they are automatically applied based on the contract.
"Price agreements in a service contract are maintained to automatically adjust prices in associated service orders, ensuring that contract-specific conditions are consistently applied."

NEW QUESTION # 16
Which assignment is required in a cross-plant planning scenario?

A. Several planning plants to a maintenance plant
B. A planner group to several planning plants
C. Several maintenance plants to a planning plant
D. A planner group to several maintenance plants

Answer: C

Explanation:
In across-plant planning scenario, maintenance activities span multiple plants. The correct answer isB. Let's unpack this.
Cross-Plant Planning Context:
One planning plant oversees maintenance for multiple maintenance plants (where technical objects reside).
Why Several Maintenance Plants to a Planning Plant?
The planning plant is the central hub for scheduling and resource allocation. Maintenance plants (e.g., Plant
0001, Plant 0002) are assigned to it (e.g., Plant 1000) in customizing (SPRO # Enterprise Structure # Assignment # Plant Maintenance). This ensures a single point of control for work orders and plans across plants.
Why Not the Others?
* A:Planner groups are assigned within a plant, not across plants directly.
* C:Multiple planning plants for one maintenance plant is illogical.
* D:Planner groups operate within a planning plant, not across multiple.
Example:
Planning Plant 1000 manages maintenance for Plants 0001 and 0002.
"In cross-plant planning, several maintenance plants are assigned to a planning plant to centralize maintenance scheduling."

NEW QUESTION # 17
Which type of objects can you maintain in the object list assigned to a contract item? Note: There are 3 correct answers to this question.

A. Product
B. Document
C. Functional location
D. Equipment bill of material
E. Equipment

Answer: A,C,E

NEW QUESTION # 18
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