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SAP Certified Associate - Organizational Change Management Sample Questions (Q56-Q61):

NEW QUESTION # 56
What are the key target groups of the learning needs analysis of an SAP project?

A. Project team and business users
B. IT team and software providers
C. Managers and employees
D. Business users and suppliers

Answer: A

Explanation:
The learning needs analysis (LNA) in an SAP project identifies training requirements for those directly involved or impacted. Option D is correct because the project team (e.g., implementers) and business users (e.
g., end-users) are the primary groups needing enablement to execute and adopt the solution. Option A is too broad-managers and employees include non-users. Option B is incorrect; software providers are external and not typically trained. Option C is incorrect-suppliers are not primary targets for internal system training.
Extract from SAP OCM Concepts: The LNA targets project team and business users to ensure effective enablement (SAP Activate, Enablement Workstream).

NEW QUESTION # 57
The results of a business readiness test reveal relatively low ratings across all survey topics for one business unit compared to other units. What is the recommended next step for the change manager to mitigate the risk of low readiness for this unit?

A. Schedule a short workshop with project management to develop mitigation activities to improve the business readiness for this unit.
B. Arrange a meeting with the project sponsor, local management, and selected users to discuss the results and develop mitigation activities.
C. Set up a call with the assigned change agents to discuss the results and develop mitigation activities to enhance the business readiness.
D. Organize a workshop with project management, local management, and assigned change agents to discuss results and better understand the specific needs.

Answer: D

NEW QUESTION # 58
What are the benefits of a change story for an SAP cloud project? Note: There are 2 correct answers to this question.

A. As the change story is updated on an ongoing basis, it provides important input for refining the change plan.
B. The change story serves as the basis for all project-related communication assets, ensuring consistent messaging.
C. Integrating key opponents into the development of the change story fosters an attitude change and reduces resistance.
D. Elaborating and aligning the change story with the key project stakeholders helps to create a shared understanding of the project.

Answer: B,D

Explanation:
The change story drives alignment and consistency. Option A is correct because it standardizes communication assets (e.g., presentations). Option B is correct as collaboration with stakeholders builds consensus. Option C is incorrect-opponents may resist inclusion, and it's not a primary benefit. Option D is incorrect; the change story informs, but updates don't directly refine the plan.
Extract from SAP OCM Concepts: The change story ensures consistent messaging and shared understanding (SAP OCM Framework, Communication).

NEW QUESTION # 59
What are typical tasks a change manager performs after the conduction of a change impact analysis workshop? Note: There are 3 correct answers to this question.

A. Review and refine the KPIs to measure user adoption after go-live
B. Create and align the result report
C. Visualize quantitative ratings and aggregate qualitative insights
D. Drive and facilitate the development of follow-up activities
E. Plan and conduct validation sessions with the impacted stakeholder groups

Answer: B,D,E

Explanation:
After a change impact analysis (CIA) workshop, the change manager transitions from data collection to action planning and communication. Option A is correct because driving and facilitating follow-up activities (e.g., communication plans, training sessions) ensures the CIA findings translate into actionable steps to address impacts. This involves collaborating with stakeholders to prioritize and design interventions. Option B is correct as planning and conducting validation sessions with impacted groups confirms the accuracy of findings and secures buy-in, a key step to refine the analysis and build trust. Option D is correct because creating and aligning the result report consolidates workshop outcomes (e.g., impact severity, affected areas) into a formal document shared with project leadership and stakeholders for alignment and decision-making.
Option C is incorrect-while visualizing data and aggregating insights might occur, it's typically part of the workshop preparation or facilitation, not a post-workshop task, which focuses on action rather than analysis.
Option E is incorrect; reviewing and refining KPIs for user adoption is a broader, ongoing task tied to the Run phase, not an immediate post-CIA activity. The change manager's role here is to operationalize the CIA, ensuring its insights drive the next steps in the change process. This reflects SAP OCM's emphasis on translating analysis into practical outcomes.
"Post-CIA tasks include facilitating follow-up activities, validating findings with stakeholders, and creating a result report to ensure impacts are addressed effectively" (SAP Activate, OCM Workstream, Change Impact Analysis Process).

NEW QUESTION # 60
How is the cooperation between project management and change management during a cloud implementation organized?

A. Project management focuses on the project tasks, change management on the cooperation within the project team.
B. Project management focuses on the hard factors, change management on the soft factors.
C. Project management focuses on the objectives of the project, change management on the vision of the project.
D. Project management focuses on the organizational level, change management on the individual and group level.

Answer: B

Explanation:
In SAP Activate, project management (PM) and change management (CM) have distinct roles. Option D is correct-PM handles "hard factors" (e.g., timelines, budgets), while CM addresses "soft factors" (e.g., people, adoption). Option A is incorrect-CM doesn't manage team cooperation. Option B is misleading; both levels overlap. Option C is incorrect-PM and CM share objectives and vision. This division ensures technical and human aspects are covered.
"Project management drives hard factors like schedule and scope, while change management focuses on soft factors like adoption and resistance" (SAP Activate, PM and CM Collaboration).

NEW QUESTION # 61
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